(Europe) S3 Gateway Responding Slowly to TLS Handshakes

Incident Report for Storj DCS

Resolved

European customers might have experienced degraded performance, connection errors and intermittent timeouts due to slow TLS handshakes while interfacing with Storj S3 gateway.

The issue occurred because of misconfigured limits of our edge capacity in Europe – our limits being too restrictive in the number of connections, causing connections to queue up and be processed slowly.

We have adjusted our limits and are monitoring the results.

We apologize to all who were affected by the disruption.

Posted Oct 30, 2023 - 17:15 UTC